Beyond Advertising: Creating Value Through All Customer Touchpoints

The fundamental relationships among brands, media, and people are being transformed, and just as we try to adapt, along comes a new disruption. Are you and your organization prepared to deal with today’s unprecedented speed and scope of technological change?

Beyond Advertising provides a business transformation road map for an aspirational future, based on the insights of more than 200 of the world’s most forward-thinking executives, innovators, and academics all grappling with today’s unique challenges and opportunities.

This book offers a concrete set of principles, including The All Touchpoint Value Creation Model, designed to lift us out of reactive thinking and encourage the co-creation of a future better for business, better for people, and better for society. Actionable steps include:

Holistically orchestrate and allocate resources across all touchpointsRedefine expectations of success to align for multi-win outcomesProvide every stakeholder at all touchpointsa R.A.V.E.S. standard of content: relevant and respectful, actionable, valuable, exceptional experiences, and a shareworthy storyDevelop all touchpoints to maximize the M.A.D.E.s value of context: the complete person, the features of the delivery platform, the dynamic environment, and synergies with other touchpoints

Publisher ‏ : ‎ Wiley; 1st edition (February 15, 2016)
Language ‏ : ‎ English
Hardcover ‏ : ‎ 288 pages
ISBN-10 ‏ : ‎ 1119074223
ISBN-13 ‏ : ‎ 978-1119074229
Item Weight ‏ : ‎ 1.02 pounds
Dimensions ‏ : ‎ 6.3 x 1 x 9.3 inches

Price: $18.00
(as of Aug 09, 2023 13:46:30 UTC – Details)

buy now

The fundamental relationships among brands, media, and people are being transformed, and just as we try to adapt, along comes a new disruption. Are you and your organization prepared to deal with today’s unprecedented speed and scope of technological change?

Beyond Advertising provides a business transformation road map for an aspirational future, based on the insights of more than 200 of the world’s most forward-thinking executives, innovators, and academics all grappling with today’s unique challenges and opportunities.

This book offers a concrete set of principles, including The All Touchpoint Value Creation Model, designed to lift us out of reactive thinking and encourage the co-creation of a future better for business, better for people, and better for society. Actionable steps include:

Holistically orchestrate and allocate resources across all touchpointsRedefine expectations of success to align for multi-win outcomesProvide every stakeholder at all touchpointsa R.A.V.E.S. standard of content: relevant and respectful, actionable, valuable, exceptional experiences, and a shareworthy storyDevelop all touchpoints to maximize the M.A.D.E.s value of context: the complete person, the features of the delivery platform, the dynamic environment, and synergies with other touchpoints

Publisher ‏ : ‎ Wiley; 1st edition (February 15, 2016)
Language ‏ : ‎ English
Hardcover ‏ : ‎ 288 pages
ISBN-10 ‏ : ‎ 1119074223
ISBN-13 ‏ : ‎ 978-1119074229
Item Weight ‏ : ‎ 1.02 pounds
Dimensions ‏ : ‎ 6.3 x 1 x 9.3 inches

Beyond Advertising: Creating Value Through All Customer Touchpoints

Hot Deal
Logo